Returns & Warranty Information

We understand that when shopping online - there is always a risk that you may not like the product that you receive. That's why we provide a 30 Days No-Questions-Asked return policy with all products. You simply ship the unused (Tags + Manual + Packing) product back to us and we will issue a full refund.
* Please note that we will only refund shipping fees for items that are defective.

All Citizen products ship with a 1 Year Citizen International Warranty Card.
* Please note that service centres in some countries reject warranty claims for purchases from offshore online vendors. In such cases, we are also available to service your product for up to one year.

Please contact us to initiate a return.